We have put together the below details to help answer frequent questions surrounding holidays already booked, or for those planning to book with us to the Ice Hotel in Sweden.

New bookings
We are open as usual for new bookings and so feel free to contact us via our normal channels. You can book a video call appoint now via our Facebook page here or simply call us on 01543 261550 or email vip@rbcollection.com. To help with new bookings we may be able to offer a reduced deposit and also have a new Covid Book with Confidence Policy which we can discuss with you.

Balance payments
For those who have already booked with us, we will contact you on the day your final balance payment is due, if not before, to discuss your options.

Travel Safe
We will provide you with a range of information to help prepare for your trip. As each holiday we arrange is bespoke, this will be personalised for each client and we will be here to help every step on the way.

Travel disruption
Decisions regarding the cancellation of holidays due to government advice is made around two weeks before departure as the government review their advice weekly. Should the government advise against travel to Sweden we will contact you within two weeks of departure to discuss your options. If you are affected by local lockdowns in your region please contact us and we can discuss options with you.

Consumer Advice
As a member of ABTA, we are following their advice regarding protecting consumer rights, supporting the industry and our business so we can best serve you in the future. If you have a holiday booked with us we kindly ask you read their consumer advice page here. This is updated on a regular basis. You can also access the FCO travel advice page here.

If you have any questions at all please do not hesitate to contact us and we will be happy to help.